Wendy is a highly experienced Director with extensive board-level expertise, gained working with a variety of significant clients and brands in the marine fit-out sector, having a passion for success and people development and mentoring.
In her personal time, she enjoys spending time with her three Labradors; going on muddy walks and doing agility with the youngest.
Wendy has recently taken up walking (colleagues call it an obsession!) a regularly walks 15kms or more as she builds up to a 100km challenge planned for next May.
Wendy is an expert in:
- Sales, service, and retention strategies – winning new, retaining existing and generating new business
- Relationship management and during/after-sales support working with business partners and clients
- Customer experience – how to understand, analyse and positively impact P&L results
- Facilitation - managing HR, operations, manufacturing and sales and marketing team (building)
- Leadership – recruiting, developing and retaining high performing teams
- Governance – significant experience in business strategy development
- Customer consultancy - investigating, advising, evaluating and partnering all clients’ requirements
- Cost efficiencies – proactively managing business models to cost-effectively drive growth
- Design - materials, campaigns, activities and consolidation opportunities
Personal & organisational skills & qualities:
- Communication - listening, questioning, explaining, giving feedback
- Interpersonal - building relationships, sensitivity, handling conflict
- Assertiveness - confidence, challenging and supporting, negotiating
- Flexibility - responsive, creative, adaptable, manage change
- Expertise - knowledgeable, experienced, insightful, up to date
- Team working - supportive, dependable, collaborative
- Influencing - instigating and driving change, winning support
- Strategic - co-ordinating, planning, leadership, linking, thinking
- Problem-solving - getting things done, working with operational difficulties
- Business – P&L, financial, marketing, customer care, managing information